FAQ

No set time slots. Dinner is available from 17:30 to 21:00. If time slots are introduced in the future, guests will be informed at the time of reservation.

Dining vouchers are not currently available. Please follow our official website for future updates.

Expired vouchers may be used as cash vouchers at the restaurant. For further inquiries, please leave your contact details and we will reach out to you.

Yes, high chairs and children's tableware are available. The family restroom is located on B1 of the same building.

Yes. When a table becomes available, we will contact you by phone using the number provided at waitlist registration. No on-site queuing is necessary.

The hotel features an approx. 1,650 sq ft indoor children's playground with a dedicated play area for infants aged 0–3, plus a children's pool suitable for babies through school-age kids.

The playground is divided into 5 themed zones:

• Bobo Green Planet: Ball pit + trampoline zone
• Color Dimension Base: Role-play zone
• Zoom Planet: Racing zone
• Hide & Seek Planet: Maze zone
• Caca Planet: AR interactive ball pit zone

Yes. A specially designed infant and toddler play area (ages 0–3) is available, featuring softer and safer play equipment for young children.

Yes, the playground is fully indoors and unaffected by weather — perfect for rainy days too.

Lakeside Hsinchu features the approx. 7,600 m² (about 82,000 sq ft) LAKESHORE HEALTHCLUB, which includes a gym, indoor heated pool, children's splash area, and separate male and female saunas.

Click to see more facility information

Yes, there are free inflatable devices available for use by the pool.

Required. Please wear appropriate swimwear and a swim cap to enter.
Click to see more facility information

The children's pool has a water depth of about 60 centimeters, suitable for young children. Parents are advised to accompany young children into the water.

Yes, the children's facilities are closed for cleaning and disinfection every day from 12:00 to 14:00. We apologize for the inconvenience.

Yes, on the day of check-in, you can use the children's facilities starting from 14:00; the official check-in time is 16:00.

To ensure safety, parents are required to accompany and supervise children at all times in the play area.

If you have made a reservation through another platform and need to change or cancel your order, please contact the customer service of the original booking platform for assistance.

Yes, the museum has planned various parent-child and children's activities, led by dedicated older brothers and sisters, with lively and interesting content.

Yes. If you book through the official website, we can issue an electronic invoice with the uniform invoice number and title, or store the invoice in a carrier. Please inform the front desk staff at check-in.
The method and information for issuing invoices; if booked through other platforms, some invoices from those platforms may not be issued by the hotel, it is recommended to consult the original platform.

The activities are arranged according to the daily schedule. For the actual content and participation methods, please refer to the schedule.Event schedule

Accommodation vouchers can only be booked through the official website, please go toAccommodation voucher booking areaHandle.
For paper and ibon tickets, please enter the ticket serial number. For electronic tickets, please enter the custom number. For detailed instructions, please refer to the page description.

(1) Cancellation on the day of stay or no-show: 100% of the total room rate will be charged.
(2) Cancellation 1-2 days before check-in: 50% of the total room rate will be charged.
(3) Cancellation 3 days (inclusive) or more before check-in: no charge.
If there are changes in regulations, it shall be based on the latest announcement of the Tourism Bureau's "Standardized Contract."
For related regulations, please see here.

Yes. Booking through the official website falls under the category of accommodations and allows the use of the National Travel Card for redemption. If you need to swipe the card on a specified date, you can process a refund and re-swipe the card on-site (completed within approximately 2 working weeks).
If you book through foreign platforms, since the payment is made to the platform, you cannot use the National Travel Card.

Children under 6 years old are free; for ages 6 to 10, an additional NT$500 per room per night; for ages 11 and above, considered as adults, an additional NT$800 per room per night.
The additional person fee includes breakfast and facility usage, but extra bed service is not provided.

Currently, shuttle service is not available. You can take a taxi to:
Taiwan Railway Hsinchu Station → About 10–15 minutes by car
High-speed rail Hsinchu Station → about 30–40 minutes drive

Yes, the parking lot on the basement floor of the Li Chi Pavilion has two electric vehicle charging stations. Please bring your own adapter when using them.
Parking spaces are available on a first-come, first-served basis, and reservations or holds are not provided. Please refer to on-site instructions for the charging fees.

Booking through the official website allows free use of the facilities in the hotel without any additional charges.

Yes. You can make requests when booking. The items provided include: bed rails, bottle sterilizers, cribs, bathtubs, and small stools.

Limited quantity, please make a reservation in advance.

In response to sustainable actions, only wall-mounted shower gel, shampoo, hand soap, and slippers are provided in the room.
The remaining disposable toiletries can be purchased at the front desk. For details, please seeSustainable journey, walking with the misty waves

Windsor Hall: European castle style, mainly business rooms, with the Zuiyue Tower Chinese restaurant and banquet hall.
Lichih Pavilion: English country style, offering double rooms and various restaurants (Monet Banquet, Butterfly House Japanese Cuisine, Sunshine Bistro), and also has a banquet hall and underground parking.
The Champs-Élysées Pavilion: modern design style, mainly providing family rooms, and has the facility "Smoke and Waves Club".

The luxurious family room faces the landscaped garden inside the building; the prestigious family room faces the outdoor natural greenery.

The two types of rooms are located in different buildings, and it takes about 1-2 minutes to walk through the outdoor passage.

The room types in the hotel cannot accommodate extra beds, we apologize for any inconvenience.

Due to the higher elevation of the lake surface, the room cannot directly overlook the lake view. It is recommended to walk about 5 minutes to the Qingshao Lake shore to enjoy the scenery.