FAQ

If you have made a reservation through another platform and need to change or cancel your order, please contact the customer service of the original booking platform for assistance.

Yes. If you book through the official website, we can issue an electronic invoice with the uniform invoice number and title, or store the invoice in a carrier. Please inform the front desk staff at check-in.
The method and information for issuing invoices; if booked through other platforms, some invoices from those platforms may not be issued by the hotel, it is recommended to consult the original platform.

Accommodation vouchers can only be booked through the official website, please go toAccommodation voucher booking areaHandle.
For paper and ibon tickets, please enter the ticket serial number. For electronic tickets, please enter the custom number. For detailed instructions, please refer to the page description.

(1) Cancellation on the day of stay or no-show: 100% of the total room rate will be charged.
(2) Cancellation 1-2 days before check-in: 50% of the total room rate will be charged.
(3) Cancellation 3 days (inclusive) or more before check-in: no charge.
If there are changes in regulations, it shall be based on the latest announcement of the Tourism Bureau's "Standardized Contract."
For related regulations, please see here.

Yes. Booking through the official website falls under the category of accommodations and allows the use of the National Travel Card for redemption. If you need to swipe the card on a specified date, you can process a refund and re-swipe the card on-site (completed within approximately 2 working weeks).
If you book through foreign platforms, since the payment is made to the platform, you cannot use the National Travel Card.

Children under 6 years old are free; for ages 6 to 10, an additional NT$500 per room per night; for ages 11 and above, considered as adults, an additional NT$800 per room per night.
The additional person fee includes breakfast and facility usage, but extra bed service is not provided.

Currently, shuttle service is not available. You can take a taxi to:
Taiwan Railway Hsinchu Station → About 10–15 minutes by car
High-speed rail Hsinchu Station → about 30–40 minutes drive

Yes, the parking lot on the basement floor of the Li Chi Pavilion has two electric vehicle charging stations. Please bring your own adapter when using them.
Parking spaces are available on a first-come, first-served basis, and reservations or holds are not provided. Please refer to on-site instructions for the charging fees.

Booking through the official website allows free use of the facilities in the hotel without any additional charges.

Yes. You can make requests when booking. The items provided include: bed rails, bottle sterilizers, cribs, bathtubs, and small stools.

Limited quantity, please make a reservation in advance.

In response to sustainable actions, only wall-mounted shower gel, shampoo, hand soap, and slippers are provided in the room.
The remaining disposable toiletries can be purchased at the front desk. For details, please seeSustainable journey, walking with the misty waves

Windsor Hall: European castle style, mainly business rooms, with the Zuiyue Tower Chinese restaurant and banquet hall.
Lichih Pavilion: English country style, offering double rooms and various restaurants (Monet Banquet, Butterfly House Japanese Cuisine, Sunshine Bistro), and also has a banquet hall and underground parking.
The Champs-Élysées Pavilion: modern design style, mainly providing family rooms, and has the facility "Smoke and Waves Club".

The luxurious family room faces the landscaped garden inside the building; the prestigious family room faces the outdoor natural greenery.

The two types of rooms are located in different buildings, and it takes about 1-2 minutes to walk through the outdoor passage.

The room types in the hotel cannot accommodate extra beds, we apologize for any inconvenience.

Due to the higher elevation of the lake surface, the room cannot directly overlook the lake view. It is recommended to walk about 5 minutes to the Qingshao Lake shore to enjoy the scenery.